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Contact MBA Benefit Administrators

Customer Service



Group Administration

Please note: MBA serves only EMPLOYER GROUPS. For assistance with your individual or marketplace policy, see your insurance agent.

The Human Touch

When it comes to automated telephone systems, sometimes less is more! MBA Benefit Administrators provides you with live customer service. Our customer service representatives are courteous, professional and act in a timely manner. Our trained customer service consultants are committed to research and answer your questions at the time of your call.

Hours of Operation

  • Monday through Friday.
  • 8:00 a.m. to 5:00 p.m. Mountain Time.

Wait Times

  • Short wait times for live assistance.
  • Voice messaging is available if you choose not to wait.
  • Voice messages are returned within 24 working hours.
  • Submit documents and questions securely through the MBA mobile app.

Do you have a Claims, Eligibility, or Sales Question for MBA Benefit Administrators?

Click the button below to submit your questions:

This is not a secure email portal. Please do not send sensitive medical information through this form. If you need a secure method, you can use this form to request a link.

MBA Mobile App QR Code

Contact a Claims Representative

You can speak directly to your claims processor or a member of your claims processing team! If your claims processor cannot solve your issue, supervisors are available to quickly address questions or complaints.

Claims Appeals Process

The claims appeals process is clearly spelled out in your plan document. All appeals are handled within the federally mandated time frames. The plan sponsor may reserve the right to review all complaints and documentation or third-party reviews obtained by MBA and to make the final decision on claims appeals.

Please also see the back of your EOB (Explanation of Benefits) for further information. Thank you!