Why Our Long-Term Clients Trust MBA Benefit Administrators: A First-Hand Look at Their Experience

When it comes to selecting a third-party administrator (TPA) for employee benefit plans, transparency, cost-efficiency, and excellent service are top priorities. At MBA Benefit Administrators, we take pride in delivering just that. To highlight the value we offer, we recently reached out to some of our long-term clients to ask about their experiences. Here’s what they had to say.

Exceptional Customer Service

One of the key aspects that stood out in our conversations was our personalized customer service. Unlike many other companies where layers of middlemen create frustration and delays, MBA clients can speak directly with someone they know and trust.

“My experience has been wonderful. MBA has been transparent in all the work we have done with them. We are able to communicate with someone immediately and someone we have worked with before. There is no middle man.”

This direct connection allows for quicker resolutions and stronger relationships, ensuring that our clients feel confident and well-supported.

Cost-Effective Solutions

In today’s healthcare market, controlling costs without sacrificing quality is a constant challenge. MBA’s clients repeatedly emphasized how our cost-management strategies—especially through our partnership with Elap, a leading medical claims repricing service—help them stay ahead.

“We feel like we’re on one of the, if not the lowest cost options in the market. MBA has us on a program that uses Elap to reduce the overall costs of facility claims for our employees. After benchmarking our plan against others over the years, we’ve found it’s tough to beat the price we’re getting.”

Providing affordable benefit plans is at the core of what we do. Our clients recognize the value of having a competitive and cost-effective plan that helps them remain financially strong while offering quality benefits to their employees.

A History of Fairness and Trust

Beyond the numbers, what really matters is trust. MBA’s long-standing relationships with our clients are built on fairness and reliability—whether it’s transparent billing or proactive communication.

“I think it’s been very fair, especially for the customer service that we receive and medical billing. It’s been very good.”

This fairness and transparency extend to all areas of our operations, ensuring clients always know they’re in capable hands.

Why Choose MBA?

MBA Benefit Administrators is more than just a TPA—we are a trusted partner who helps organizations navigate the complex world of employee benefits with confidence. From reducing costs to providing personalized service, we’re dedicated to helping our clients achieve their goals.

If you’re seeking a reliable TPA that puts your organization first, we’d love to start a conversation. Contact us today to learn how MBA can help you offer affordable, high-quality benefit solutions.